#supportTicketAdmin{color:#333;font-size:14px;line-height:1.6;letter-spacing:0;padding:0 24px 24px}
#supportTicketAdmin .st-tabs{display:flex;gap:6px;border-bottom:1px solid #ddd;margin-bottom:16px;flex-wrap:wrap}
#supportTicketAdmin .st-tabs button{border:0;background:transparent;color:#666;padding:10px 18px;cursor:pointer;font-size:14px;border-bottom:2px solid transparent}
#supportTicketAdmin .st-tabs button.active{color:#2878c6;border-bottom-color:#2878c6}
#supportTicketAdmin .st-tabs button[hidden]{display:none}
#supportTicketAdmin .st-notice:empty{display:none}.st-notice{margin:10px 0;color:#386c49}.st-error{color:#bf3434!important}
.st-toolbar,.st-pagination{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin:12px 0}.st-pagination{justify-content:flex-end}
.st-content section{padding:16px 0;border-bottom:1px solid #e5e7eb}.st-content h3,.st-dialog h4{font-size:16px;margin:0 0 12px}
.st-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;max-width:860px}.st-field{display:flex;flex-direction:column;gap:6px;min-width:0}
.st-content input:not([type=checkbox]),.st-content select,.st-dialog input:not([type=checkbox]),.st-dialog select,.st-dialog textarea{box-sizing:border-box;border:1px solid #d4d8df;background:#fff;border-radius:4px;padding:8px 10px;color:#333;font-size:14px;min-width:0;max-width:100%}
.st-toolbar select{min-width:150px}.st-config-row{display:flex;gap:24px;padding:12px 0}.st-type-row{display:grid;grid-template-columns:180px minmax(150px,320px) 80px 110px 80px;gap:12px;align-items:center;margin-bottom:10px}
.st-type-row label,.st-checks label{display:flex;align-items:center;gap:6px}.st-type-row label{white-space:nowrap}.st-checks{display:flex;gap:16px;flex-wrap:wrap;margin:14px 0}
input.st-switch{appearance:none;width:42px;height:24px;border:0;border-radius:14px;background:#cbd2da;cursor:pointer;position:relative;flex-shrink:0}
input.st-switch:checked{background:#73b5eb}input.st-switch:before{content:'';display:block;position:absolute;left:3px;top:3px;background:white;border-radius:50%;width:18px;height:18px;transition:transform .12s}
input.st-switch:checked:before{transform:translateX(18px)}input.st-switch:focus-visible{outline:2px solid #2475c0;outline-offset:3px}
.st-table-wrap{overflow-x:auto;max-width:100%}.st-table-wrap table{width:100%;border-collapse:collapse;background:white;font-size:13px}.st-table-wrap th{background:#f5f6f8;color:#555;text-align:left;white-space:nowrap;font-weight:600}.st-table-wrap td,.st-table-wrap th{padding:12px 10px;border-bottom:1px solid #ebeef1;vertical-align:top}.st-table-wrap small{display:block;color:#888;margin-top:4px}.st-number{font-size:11px;overflow-wrap:anywhere}.st-title-cell{min-width:180px;max-width:380px;overflow-wrap:anywhere}.st-action-cell{white-space:nowrap}
.st-status{white-space:nowrap;font-size:12px;color:#926419;background:#fff6dd;border-radius:4px;padding:3px 7px}.st-waiting_expert{color:#246caa;background:#ebf4fd}.st-waiting_user{color:#427248;background:#eaf5e9}.st-closed{color:#888;background:#f4f4f4;padding:10px}.st-empty{text-align:center!important;color:#999;padding:36px!important}.st-muted{color:#888;font-size:12px}
.st-dialog{margin:auto;border:1px solid #ddd;border-radius:6px;padding:0;width:min(1060px,94vw);max-width:94vw;max-height:92vh;color:#333;overflow:auto;letter-spacing:0}
.st-dialog::backdrop{background:rgba(0,0,0,.4)}.st-dialog .modal-header{position:sticky;top:0;z-index:2;background:#fff;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid #ddd;padding:16px 22px}.st-dialog .modal-header h3{font-size:18px;overflow-wrap:anywhere}.st-dialog [data-st=dismiss]{border:0;background:none;color:#777;font-size:26px;cursor:pointer;padding:0 6px}.st-dialog-content{padding:18px 22px}.st-dialog footer{display:flex;gap:12px;justify-content:flex-end;align-items:center;flex-wrap:wrap;background:#fff;padding:16px 0 0;border-top:1px solid #eee;margin-top:16px}.st-dialog-status{margin-right:auto;font-size:13px;overflow-wrap:anywhere}
.st-detail-heading{display:flex;align-items:center;gap:14px;flex-wrap:wrap}.st-detail-heading h3{font-size:17px;overflow-wrap:anywhere}.st-detail-meta{display:flex;gap:8px 20px;flex-wrap:wrap;color:#777;font-size:13px;margin:12px 0}.st-messages{border-block:1px solid #eee;padding:10px 0}.st-message{padding:14px 10px;border-bottom:1px solid #f0f0f0}.st-message header{display:flex;gap:12px;flex-wrap:wrap;align-items:center;font-size:12px}.st-message time{color:#999}.st-message p,.st-note p{white-space:pre-wrap;overflow-wrap:anywhere;margin:8px 0;font-size:14px;line-height:1.7}.st-message-expert{border-left:3px solid #89b5d9}.st-message-system{color:#888;background:#fafafa}.st-compose{display:grid;gap:12px;margin:16px 0}.st-compose select{width:160px}.st-compose textarea{width:100%;resize:vertical}.st-dialog details{margin:16px 0}.st-dialog summary{cursor:pointer;font-size:14px}.st-note{padding:12px 0;border-bottom:1px solid #eee}.st-note small{color:#888;margin-left:12px}.st-monitor{display:flex;flex-wrap:wrap;gap:14px 24px;padding:12px 0;border-bottom:1px solid #ddd}.st-api{display:grid;grid-template-columns:140px minmax(0,1fr);gap:12px;overflow-wrap:anywhere}.st-api code{white-space:normal}.st-content a.btn{display:inline-flex;text-decoration:none}
@media(max-width:700px){.st-fields{grid-template-columns:1fr}.st-type-row{grid-template-columns:1fr 1fr;gap:8px}.st-dialog-content{padding:14px}.st-api{grid-template-columns:1fr;gap:5px}.st-toolbar select{min-width:0;max-width:100%}#supportTicketAdmin .st-tabs button{padding:9px 10px}.st-dialog .modal-header{padding:12px}}

/* Keep ticket reading hierarchy separate from the shared settings dialogs. */
.st-waiting{white-space:nowrap;font-variant-numeric:tabular-nums}
.st-table-wrap .st-owner-phone{font-size:13px;color:#888}
.st-supervision-type{color:#d32626;font-weight:600}
.st-attachments{display:flex;gap:12px;flex-wrap:wrap;margin-top:12px}
.st-attachments:empty{display:none}
.st-attachments a{display:flex;flex-direction:column;gap:5px;color:#52756a;font-size:12px;text-decoration:none}
.st-attachments img{width:120px;height:100px;object-fit:contain;background:#f7f8f8;border:1px solid #e3e7e5;border-radius:4px}
.st-expert-photo{width:72px;min-height:86px;display:flex;align-items:center;justify-content:center;background:#f6f8f9;border:1px solid #e5e9ed;border-radius:4px;text-align:center;overflow:hidden}
.st-expert-photo img{width:72px;height:86px;object-fit:contain;display:block}
.st-expert-photo [hidden]{display:none}
.st-expert-photo .st-muted{padding:6px;font-size:11px}
.st-expert-introduction{min-width:190px;max-width:280px;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7}
.st-expert-dialog .st-fields{max-width:none;margin-bottom:24px}
.st-expert-dialog textarea{font-family:inherit;line-height:1.7;resize:vertical;min-height:160px}
.st-expert-dialog .st-expert-photo{width:140px;min-height:168px;margin-top:6px}
.st-expert-dialog .st-expert-photo img{width:140px;height:168px}
.st-ticket-dialog{background:#fff;line-height:1.6}
.st-ticket-dialog .modal-header h3{display:flex;align-items:baseline;gap:12px;flex-wrap:wrap;margin:0;min-width:0;font-size:16px;font-weight:600;color:#4b5563}
.st-ticket-dialog .st-ticket-number{font-size:12px;font-weight:400;color:#727b86;overflow-wrap:anywhere}
.st-ticket-dialog .modal-header [data-st=dismiss]{flex-shrink:0}
.st-ticket-dialog .st-detail-heading{align-items:flex-start;justify-content:space-between;gap:12px}
.st-ticket-dialog .st-detail-heading h3{flex:1;min-width:0;margin:0;color:#202b35;font-size:21px;font-weight:650;line-height:1.5}
.st-ticket-dialog .st-detail-heading .st-status{margin-top:4px;flex-shrink:0}
.st-ticket-dialog .st-detail-meta{margin:12px 0 22px;gap:5px 20px;font-size:12px;color:#727b86;overflow-wrap:anywhere}
.st-ticket-dialog .st-detail-layout{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:26px;border-top:1px solid #e5e9ed;padding-top:22px}
.st-ticket-dialog .st-detail-layout>section{min-width:0}
.st-ticket-dialog .st-detail-layout h4{margin:0 0 16px;font-size:15px;font-weight:600;color:#414e5b;line-height:1.5}
.st-ticket-dialog .st-handling{position:relative}
.st-ticket-dialog .st-handling:before{content:'';position:absolute;left:-14px;top:0;bottom:0;border-left:1px solid #e5e9ed}
.st-input-modes{display:flex;gap:0;border:1px solid #cdd7df;border-radius:4px;width:max-content;max-width:100%;overflow:hidden;margin-bottom:12px}
.st-input-modes label{display:flex;align-items:center;gap:6px;padding:8px 12px;cursor:pointer;background:#f7f9fb}
.st-input-modes label:has(input:checked){background:#e6f1fa;color:#205c8d}
.st-voice-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.st-voice-time{font-size:12px;color:#727b86;font-variant-numeric:tabular-nums}
.st-voice-editor [hidden]{display:none!important}
.st-voice-preview,.st-message audio{width:100%;max-width:100%;height:40px;margin-top:12px}
.st-voice-status{font-size:13px;color:#52756a;overflow-wrap:anywhere;margin-top:8px}
.st-voice-original p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;color:#727b86}
.st-ticket-dialog .st-messages{padding:0;border:0}
.st-ticket-dialog .st-message{padding:18px 0;border-bottom:1px solid #edf0f2;border-left:0}
.st-ticket-dialog .st-message:first-child{padding-top:0}
.st-ticket-dialog .st-message:last-child{border-bottom:0}
.st-ticket-dialog .st-message header{justify-content:space-between;gap:4px 12px;line-height:1.6;overflow-wrap:anywhere}
.st-ticket-dialog .st-message header strong{color:#65707b;font-weight:500}
.st-ticket-dialog .st-message time{font-size:12px;color:#727b86}
.st-ticket-dialog .st-message p{margin:9px 0 0;font-size:16px;line-height:1.85;color:#25313c}
.st-ticket-dialog .st-message-user p{font-weight:700;color:#1f2933}
.st-ticket-dialog .st-message-expert header strong{color:#357460}
.st-ticket-dialog .st-message-expert p{color:#344d43}
.st-ticket-dialog .st-message-system{background:none;padding:10px 0}
.st-ticket-dialog .st-message-system header strong,.st-ticket-dialog .st-message-system p{color:#727b86;font-size:12px;font-weight:400;line-height:1.6}
.st-ticket-dialog .st-message-system p{margin-top:3px}
.st-ticket-dialog .st-assignment{display:grid;gap:8px;padding-bottom:20px;margin-bottom:20px;border-bottom:1px solid #edf0f2}
.st-ticket-dialog .st-assignment .btn{justify-self:start}
.st-ticket-dialog .st-assignee-options{display:flex;align-items:center;gap:8px;flex-wrap:wrap;min-width:0}
.st-ticket-dialog .st-assignee-option{border:1px solid #cdd5dc;background:#f7f8f9;color:#4b5966;border-radius:4px;padding:8px 14px;font:inherit;line-height:1.4;cursor:pointer;white-space:normal;overflow-wrap:anywhere}
.st-ticket-dialog .st-assignee-option:hover{border-color:#79a9cf;background:#f0f7fc}
.st-ticket-dialog .st-assignee-option.active{border-color:#5b9dce;background:#dceefa;color:#205f8e;box-shadow:inset 0 0 0 1px #8dbce0;font-weight:600}
.st-ticket-dialog .st-assignee-option:focus-visible{outline:2px solid #2878c6;outline-offset:2px}
.st-ticket-dialog .st-handling label{font-size:12px;color:#687581;line-height:1.6}
.st-ticket-dialog .st-compose{gap:8px;margin:0}
.st-ticket-dialog .st-compose .st-reply-body-label{margin-top:8px;color:#364b5c;font-size:13px;font-weight:600}
.st-ticket-dialog .st-compose textarea{min-height:160px;font-family:inherit;line-height:1.7;font-size:15px}
.st-ticket-dialog .st-compose .st-toolbar{margin:4px 0 0;gap:10px}
.st-ticket-dialog .st-answer-library-picker{display:grid;grid-template-columns:max-content minmax(0,1fr);align-items:center;gap:6px 10px;padding:10px 12px;border:1px solid #dce4e8;background:#f7faf9;border-radius:5px}
.st-ticket-dialog .st-answer-library-picker label{color:#315c4d;font-size:13px;font-weight:600}
.st-ticket-dialog .st-answer-library-picker select{width:100%;min-width:0}
.st-ticket-dialog .st-answer-library-picker small{grid-column:2;color:#77838c;font-size:11px;line-height:1.5}
.st-ticket-dialog .st-library-selection{min-height:0;padding:0;color:#425466}
.st-ticket-dialog .st-library-selection:empty{display:none}
.st-ticket-dialog .st-library-selection>strong{display:block;margin:5px 0 8px;font-size:13px}
.st-ai-summary{margin-top:22px;padding-top:18px;border-top:1px solid #e5e9ed}
.st-ai-summary h4{margin-bottom:9px!important;color:#315c4d}
.st-ai-summary p{margin:7px 0 2px;white-space:pre-wrap;overflow-wrap:anywhere;color:#263740;font-size:15px;line-height:1.75}
.st-ai-summary small{color:#89929b;font-size:11px}
.st-ticket-dialog .st-detail-records{border-top:1px solid #e5e9ed;margin-top:22px;padding-top:2px}
.st-ticket-dialog .st-detail-records summary{font-size:12px;color:#687581}
.st-ticket-dialog .st-note strong{font-size:12px;color:#687581;font-weight:500}
.st-ticket-dialog .st-note small{font-size:12px;color:#727b86}
.st-ticket-dialog .st-note p{font-size:14px;color:#465461}
.st-ticket-dialog .st-handling .st-closed{font-size:13px;overflow-wrap:anywhere;color:#687581;background:#f6f8f9}
.st-ticket-dialog .btn:focus-visible,.st-ticket-dialog select:focus-visible,.st-ticket-dialog textarea:focus-visible,.st-ticket-dialog summary:focus-visible{outline:2px solid #2878c6;outline-offset:3px}
.st-row-actions{display:flex;gap:7px;align-items:center;flex-wrap:wrap}.st-library-body{min-width:220px;max-width:460px;white-space:pre-wrap;overflow-wrap:anywhere}
.st-library-dialog{width:min(920px,94vw)}.st-library-dialog .st-library-fields{grid-template-columns:minmax(220px,2fr) minmax(120px,1fr) minmax(120px,1fr);max-width:none;align-items:end}
.st-library-dialog textarea{width:100%;min-height:150px;resize:vertical;font-family:inherit;line-height:1.7}
.st-library-upload{margin-top:18px;border-top:1px solid #e5e9ed;padding-top:16px}.st-library-upload h4{margin-bottom:8px}
.st-library-media{display:flex;gap:10px;align-items:stretch;flex-wrap:wrap;min-width:0}
.st-library-medium{position:relative;display:flex;flex-direction:column;gap:7px;justify-content:center;width:150px;min-height:82px;padding:8px;border:1px solid #dfe5e8;background:#f8faf9;border-radius:5px;box-sizing:border-box;overflow:hidden}
.st-library-medium .st-media-kind{font-size:11px;color:#667681}.st-library-medium img,.st-library-medium video{display:block;width:100%;height:96px;object-fit:contain;background:#edf1f1;border-radius:3px}
.st-library-medium audio{width:100%;height:36px}.st-library-medium .btn{align-self:flex-start;padding:4px 9px;font-size:12px}
.st-attachments .st-library-media{margin-top:2px}.st-attachments .st-library-medium{width:min(210px,100%)}
@media(max-width:850px){
  .st-ticket-dialog .st-detail-layout{grid-template-columns:minmax(0,1fr);gap:22px}
  .st-ticket-dialog .st-handling{padding:20px 0 0;border-left:0;border-top:1px solid #e5e9ed}
  .st-ticket-dialog .st-handling:before{display:none}
}
@media(max-width:500px){
  .st-ticket-dialog .st-detail-heading h3{font-size:18px}
  .st-ticket-dialog .st-detail-heading{flex-direction:column;gap:8px}
  .st-ticket-dialog .st-detail-meta{gap:5px 12px;margin-bottom:16px}
  .st-ticket-dialog .st-detail-layout{padding-top:16px}
  .st-ticket-dialog .st-answer-library-picker{grid-template-columns:1fr}
  .st-ticket-dialog .st-answer-library-picker small{grid-column:1}
}
@media(max-width:700px){.st-library-dialog .st-library-fields{grid-template-columns:1fr}.st-library-medium{width:min(100%,240px)}}